Shipping policy

Shipping Policy

Last updated: July 27, 2026

TOLEEL USA LLC, doing business as Toleel, ships within the United States only. Here is how and when your order gets to you.

Free Shipping

Shipping is free on every order, to all 48 contiguous United States and the District of Columbia. There is no minimum spend and no shipping charge at checkout.

Processing Time

We prepare and pack orders within 1–2 business days of purchase (Monday to Friday, excluding U.S. holidays). Orders placed over a weekend or holiday begin processing the next business day.

Delivery Time

Once your order ships, you will receive a confirmation email with tracking. Most orders arrive within 5–9 business days of shipping, depending on your location. Delivery estimates are not guaranteed and can occasionally be affected by carrier delays, weather or peak-season volume.

Where We Ship

We currently ship to addresses in the 48 contiguous states and Washington, D.C. At this time we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Tracking

Your shipping confirmation email includes a tracking number and link. If you created an account, you can also view your order status there. Please allow up to 48 hours after shipment for tracking to begin updating.

Lost, Delayed or Damaged Packages

If your tracking shows delivered but you cannot find your parcel, or it arrives damaged, email us at sales@toleel.com within 7 days of the delivery date with your order number (and a photo, if it arrived damaged). We will open a claim with the carrier and either replace the order or refund it.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and we cannot be responsible for orders sent to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.

Questions

Any questions about shipping? Email sales@toleel.com and we will help.